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vekant

purchase made, but no download link

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vekant

Hello, I just bought black marble, but can not find the download link .. Can you help me?

 

thank you, 

 

 

Kévin, 

 

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23 answers to this question

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Chris Bell

please standby while we look into it...

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vekant

Do you find? I would like to download it

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Chris Bell

we are still working on the issue we will inform you in person as soon as this is resolved,

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Chris Bell

@vekant

can you please check now?

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vekant

it's good I can download it! 

Thank you very much 

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Chris Bell

Thank you for your patience,
apologies for the inconvenience,

 

Happy Holidays :x

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vekant

no worries, I will test all that ? thanks and happy holidays =D ?

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Francesco Murano

Hi All. Merry Christmas :)

Edited by Francesco Murano
issue solved

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Francesco Murano

I found the link but I do not understand where the key product is.

F.

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AdamShaldy

Hi having the same issue here...

tlMFsUb.png

Thanks, Adam.

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Chris Bell

@AdamShaldy
please standby while we are checking...

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Chris Bell

@AdamShaldy
you should be good to go now,
if this happens to anyone else please pop this up again or pm me or send a support ticket from your shop account,

 

apologies for the inconvenience,

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AdamShaldy

Hi Chris me again, went on vacation after posting my problem and didn't have time to check the download link. Checked again today and there's still no download button...

Sorry to be a pain

 

Adam

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AdamShaldy

Me again, I don't seem to have any product support either? Can't submit any support tickets or view sections of the forum. I have the same email address registered on the shop and the forum

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Chris Bell

still?
i am checking; hold on please,

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Chris Bell

i have personally confirmed it is working, please log out and back in and let me know if its not working for you still,

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Martin Musiet

Hi Chris, I can´t find the download link of any of my products, can you help me?

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Chris Bell

Welcome to our forums Martin :) 
your items are listed in your shop account under "Manage Purchases" tab,
make sure you login with your shop account credentials (be advised shop and forums each have separate logins for security!!!)

 

image.png

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chrisb
Posted (edited)

Hi Chris,

Already sent a support ticket, thought I'd check in here.

I too, have no download link in my account for the extended lights pack,

everything else looks fine.

If the Ext. Pack was released already.

 

Thank You, it looks awesome.

Edited by chrisb
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Chris Bell

Hi Chris :)
Extended Pack is in Pre-order status (release is expected in 2-3 weeks from now),
as soon as we release Extended we will notify via email to all our customers,
it will also be all over here ;) 

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chrisb

thanks chris

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