Manny

I am not able to purchase ...Hmmm

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+Chris Bell    421
Chris Bell

@Mooze
im here now :)

talk to me... what you got going there?
the guys above you all managed to download and install btw

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Guest Mark   
Guest Mark

Chris,

 

For what ever reason I am not receiving any emails form your site.  Was able to download the Blue Marble but never got an email with a registration key.  I attempted to change my password to see if I could get an email that way and no also there.  Now I am locked out of my account.  email is drmarkrholmes@verizon.net.  Please advise.  Thanks, looking forward to installing.

 

Mark

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claudius    4
claudius

Hello I'm writing here because I had problems with buying Black Marble base, it is not accepting my CC (but I used the same CC with PMDG products successfully). I sent 2 messages through "contact us" asking help but got no answer. Now my order is "pending".

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+Chris Bell    421
Chris Bell

welcome to our forums Cloudius,
did you get a specific error number or something i can send our our online director?

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+Chris Bell    421
Chris Bell

many time its your own CC security settings auto blocking transaction to prevent fraud,

make sure no auto lock was activated on your CC account

(usually calling my bank i get that info in minutes!

and yes it does happen more often than one thinks or like but its better to be safe than sorry)

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claudius    4
claudius

Hi Chris, the error was about a "declined" CC, your system doesn't accept my CC. I use it for all my purchases in internet without any problem.

Quote

Your card was declined.

 

Edited by claudius
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+Chris Bell    421
Chris Bell

this is not necessarily means that there is something wrong with your card or our service!

since our shop is a new shop never before we had any transaction; our business is in California,

its possible that these new stats raised a security flags for your banking instituted;
a simple phone call to customer service asking why a specific transaction is blocked will usually give you the info you need,

maybe they want to be sure no one stole your card; or some ill-advised  transaction is not taking place; banks became responsible these days,

try calling your customer service and ask; if they don't see our transaction that will be a red flag for me to check with our back end (we use STRIPE)

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claudius    4
claudius

I checked and don't see any apparent problem from my end. Maybe possible to use other ways to make payments (paypal or other) for your products?

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+Chris Bell    421
Chris Bell

when a transaction is declined for security reason usually it doesn't show up in my regular transactions list!

its visible for banks customer service representatives,

 

i urge you again to call customer service on the back of your card and ask why your transaction was declined,

they will be able to tell us if its a security block they did (and can lift for you) or if its an issue with our credit card processing side,

 

we are looking into adding PayPal option to our checkout process!

 

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+Tom A320    3
Tom A320
16 minutes ago, Chris Bell said:

we are looking into adding PayPal option to our checkout process!

 

I was just about to ask you about PayPal support :) 

 

This is for me something like a mandatory feature of the web store. 

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+Chris Bell    421
Chris Bell

Hi Tom :)

for us in the USA PayPal is a nightmare!

their policy here is... you must handout full control over your main bank account!

 

i mean they have more control over your personal and business account than you!

they can and will block your access to your own account if they don't like something,

 

in Europe this wont fly and they know it,

PayPal never implemented this policy for the rest of the world,

just for us! (i feel very special!)

 

 

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claudius    4
claudius

Chris, I hope that you will add paypal in time, before your special offer for BM will end. I'll keep my order "pending".

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