Chris Bell

New Shop Questions

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+Chris Bell    421
Chris Bell

please post any question regarding the shop here

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Manny    24
Manny

My order #56 did not go through.  also it rejected my "BLUE" coupon 

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+Chris Bell    421
Chris Bell

please make sure when you check out select Credit Card checkout instead of Press Order checkout as shown below

checkout2.jpg

 

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Manny    24
Manny

OK..I still have this Chris  .You are not allowed to use this coupon.

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Manny    24
Manny

I bought it without the Blue discount anyway #64

Edited by Manny
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+Chris Bell    421
Chris Bell

Thank you for your support Manny :x

(my apologies for the confusion)

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Manny    24
Manny

Where do I find the  download link?  Its not in the e-mail with the ord# ack  when I click on "View order"

 

Sorry, there is a problem

The page you are trying to access is not available for your account.

Error code: 2S100/2

Edited by Manny
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Manny    24
Manny

Sorry, there is a problem

The page you are trying to access is not available for your account.

Error code: 2S100/2

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Manny    24
Manny

I think I now have two profiles and its all mixed up. The Forum profile (which I have for a long time) and a new one which I had toi create to place the order

Edited by Manny

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+Chris Bell    421
Chris Bell

there is not mix-up between the accounts,

im looking into this now, hang in there

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Manny    24
Manny

OK ..now I see the two items that I purchased...but when I clicl on "Manage" and then "download" it says I have no  access there

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+Chris Bell    421
Chris Bell

when you click manage do you see a green download button

 

download.jpg

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Manny    24
Manny

Now, I do see that. (Progress)

 

I see that button..but when I click on it, it 

 

Sorry, there is a problem

The page you requested does not exist

Error code: 1S160/2

Edited by Manny

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+Chris Bell    421
Chris Bell

i am getting it too now,

i will have this fixed shortly!

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+Chris Bell    421
Chris Bell

issue been fixed now Manny, refresh your page and download should work now :)

please confirm all is working now...

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Manny    24
Manny

Yeah! It's downloading now!

 

Good Luck Chris.. Hope it goes smoothly so you can make the big announcement to more folks  Do you want me to scream from the mountain top ?  Or do you need more time to get the teething issues fixed?

 

:)

Edited by Manny
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Manny    24
Manny

whelp Invalid Serial! erro! :(

 

On both the products

Edited by Manny
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+Chris Bell    421
Chris Bell

checking... did you mix the two by any chance?

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Manny    24
Manny

No.. In fact I tried exchanging it.. didn't't work

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+Chris Bell    421
Chris Bell

my key is also giving me error now, i know we had a key algorithm change today;
give me couple of hours to figure this out; our online services director had to call it a day already,

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+jjaycee1    65
jjaycee1

Well Chris good morning or late good evening where you are. I wish to add my name to store problems. I cannot log in. I created an account with my email and a new password. I go to sign in and it says my email address is not registered.

 

I will wait for Black Marble to become available because that is what is wanted. I will not be able to afford replacing all my 13 Night Environment purchases, as they appear not to be "updates" to original purchases offered at a largely discounted rate. I have the current versions working just fine in v4.

Anyway if you would look into my account set up I will attempt to login, and then attempt to download Blue Marble as I am sure that since i joined in October 2015 I am eligible for the freebee.

I honestly think you made a bit of a marketing error in not having Black Marble in your shop as it opened. If you look at the forums, Black Marble is what has had all the attention for the last year, and the one product everyone who logs into these forums talks about. NE is great but people who own these already are mostly not going to fork out again if they have them working seamlessly in v4 just by pointing to the existing path of their installs and adding it to v4 scenery library.

Anyway I wish you well and love and peace and all that:x

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+jjaycee1    65
jjaycee1

I have sorted out my login into the store. Had clicked on Blue Marble P3Dv4. Entered Blue as the code while having Credit Card ticked, ended up paying $9.99 !

I then went to manage purchases and it says active. So I have not got the free version and cannot download as there is no link and no email confirmation.

You owe me $9.99 which I will take as a credit if that can be sorted please and would request a download link and serial number.

Don't you just love teething problems.

Patience is a virtue.

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+jjaycee1    65
jjaycee1

This is what I seeCapture.JPG.5ec692c226c9dc6eaeafbdf393d3c404.JPG

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