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MRJackRyan11

v4 to v5 upgrade

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MRJackRyan11

Hello,

A friend recommended some products here and I was impressed at how great they looked. I am considering purchasing some products for my sim very soon.

I heard that people who own the v4 version of products get a free upgrade for v5. I will be moving to v5 very soon, but I would like to try these products in v4 beforehand while I wait for some other products to be v5-supported. If I purchase the v4 product now, will I be eligible for the free upgrade to v5?

 

Many thanks,

Jack

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Chris Bell

welcome to our forums :)
as we assume a new customer will require v5 our free upgrade logic is programmed for already existing v4 customers,
the logic is not there for none existing customers atm, you will need to contact support and request special circumstances consideration once you become a customer,
  

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MRJackRyan11
Posted (edited)

Hello Chris,

Can you just confirm that this would be a possibility if I contact support?

I will soon be moving to v5, and I will only be using v4 for a short while. Would I need to buy the v4 option and request a change to v5 from support?

 

I would love to be able to use your amazing software in both sims for a short while before I move to v5 entirely but (as I am sure you know) v5 is not quite there yet! It is not worth purchasing twice however as I will only be on v4 for a short while longer.

 

Many thanks for your swift reply! :)

 

Jack

Edited by MRJackRyan11
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Chris Bell

this will be a possibility for you, you are still within a graceful period,
when time comes point them to our chat here if in doubt!

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MRJackRyan11

Thank you very much Chris,

I look forward to experiencing your fantastic products.

 

All the best,

Jack

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MRJackRyan11

Just downloaded and installed Black Marble and Stargazer. I loaded up the sim and I am in awe of what I saw. A fantastic product - very impressed indeed and I plan to purchase vector and the extended lights pack at a later date. Thanks for your help today Chris, really appreciate it! 😄

 

Jack

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