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primelegionaries

Unable to pay

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primelegionaries

i click place order and pay but nothing happens it just takes me to another page which doesnt have any payment option

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Chris Bell

Welcome to our forums Jacob :)
standby please while we investigate,

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Chris Bell

since you were invited through a gift card your account doesn't have another payment option unless you add it manually,
you should be able to add your credit card info here https://shop.chrisbelldesigns.com/clients/cards/
once you do a credit option will be visible at checkout,

 

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primelegionaries

added the card and it still takes me to this page with no option to pay the last amount

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Chris Bell

it looks like you submitted the invoice as press order, try to cancel the invoice from your orders tab  than place again,
your shop account doesn't show a saved CC atm, make sure it is saved and checkout again, i believe you should see a CC option once you saved the info,

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primelegionaries

nope it still doesnt want to, i have tried removing and adding my card again, but when i select to pay with the gift card it wont allow me to pay the rest with card

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primelegionaries

figured it out, apparently system doesn't allow me to pay by credit card if its under $1 so i changed to pay by split cards

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Chris Bell

Thank you Jacob,
apologies for the inconvenience,
i actually just heard back from our online service director who informed me exactly that,
we cannot transact below 0.50c so the system doesn't show CC option if checkout balance is below 0.50c,

 

 

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