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yli697

Unable to renew product support

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yli697

Hello,

 

I am trying to renew the product support for black marble base package to have access to the latest builds, but when i tried to renew the product support, there was no place for me to enter payment information and it went straight to a web page saying waiting payment from payment from press order. I don't know if I missed anything. Thanks for the help. 

 

 

Edited by yli697
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Chris Bell

the item is in your cart waiting to checkout, link emailed  :) 

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yli697

Got the email and I updated the card information, but when I clicked place order and pay, it says payment was declined. I have tried a few different cards as well. 

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Chris Bell

if the transaction keeps failing its probably your bank flagging the transaction for security reasons,
ive had this happen numerous times and to be honest i prefer things this extra layer of security,
give your bank instituted a call and confirm it was you so they can approve you on your next attempt,  

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Marcus Isnard

I'm having the same issue, unable to renew support for base product - says pending and I never receive an email. 

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Chris Bell

Hi Marcus :)
Click on manage purchases in your shop account, click on "Manage"  Base and you will see "Pay Now" link

 

image.png

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Marcus Isnard
59 minutes ago, Chris Bell said:

Hi Marcus :)
Click on manage purchases in your shop account, click on "Manage"  Base and you will see "Pay Now" link

 

image.png

Chris, 

 

Thanks for the fast response. It did not let me enter in my card details it now says "Waiting for payment from Press Order" and still not giving me access to the product. 

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Chris Bell

Marcus please use ticketing system to resolve your issue,
this is not the venue to discuss personal information!

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