No download link after purchase

[+b1ddys72 2]

Hi,

 

I purchased the extended lights package around 2 hrs ago but still have no access to download links. I feel the issue is that the support package stills shows as expired, even though i selected it on checkout.

I have been into my managed downloads section and there is no option to renew my support, hence i am stuck with a software package i cannot download. Plus i also need to download the 1.3 versions of BM.

Can you have a look and suggest a way forward.

 

 

Order #7844

 

Thanks Ian 

 

[+Chris Bell 1,073]

Ian please use support tab at the top or from your manage page in shop to open a ticket!
we will sort this out for you, this is a public side of support,

[+b1ddys72 2]

Sorry Chris i tried to use that channel first off but get this error every time i open the request support

 

Hence i posted here and also dropped you a line via the contact us button.

 

Thanks

[+Chris Bell 1,073]

you need to login to your shop account, its different than your forums credentials!

[+b1ddys72 2]

im definitely logged into my shop account. I feel its all down to the support showing still expired.

[+Chris Bell 1,073]

Ian please PM me your invoice number 🙏

[+b1ddys72 2]

sent. Thanks

[+Sandro Vitalini 1]

Hi Chris

I bought Black Marble NG Base and Vector for P3D v4 about a year ago. Now i would like to reinstall it but i cant find download links.
My Products are active and i see my serial numbers but cant find any download.

Hope for a fast response, thank you very much

[+Chris Bell 1,073]

Welcome to our forums Sandro
this thread is informational for people who just placed their order and cant find their link,

you have a different issue, you need to have active support to gain access to latest builds,
you also have access to support system in shop where you can open a ticket and share personal information in private,