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b1ddys72

No download link after purchase

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b1ddys72

Hi,

 

I purchased the extended lights package around 2 hrs ago but still have no access to download links. I feel the issue is that the support package stills shows as expired, even though i selected it on checkout.

I have been into my managed downloads section and there is no option to renew my support, hence i am stuck with a software package i cannot download. Plus i also need to download the 1.3 versions of BM.

Can you have a look and suggest a way forward.

 

image.thumb.png.d984fb352be438a72266991da4429bee.png

 

Order #7844

 

Thanks Ian 

 

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Chris Bell

Ian please use support tab at the top or from your manage page in shop to open a ticket!
we will sort this out for you, this is a public side of support,

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b1ddys72

Sorry Chris i tried to use that channel first off but get this error every time i open the request support

image.thumb.png.70da26cf4636d0008ac8d1e25aa9eabe.png

 

Hence i posted here and also dropped you a line via the contact us button.

 

Thanks

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Chris Bell

you need to login to your shop account, its different than your forums credentials!

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b1ddys72

im definitely logged into my shop account. I feel its all down to the support showing still expired.

image.thumb.png.048af6267f1b9ca946a9acc113d3b603.png

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Chris Bell

Ian please PM me your invoice number 🙏

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b1ddys72

sent. Thanks

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Sandro Vitalini

Hi Chris

I bought Black Marble NG Base and Vector for P3D v4 about a year ago. Now i would like to reinstall it but i cant find download links.
My Products are active and i see my serial numbers but cant find any download.

Hope for a fast response, thank you very much :)

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Chris Bell

Welcome to our forums Sandro :)
this thread is informational for people who just placed their order and cant find their link,

you have a different issue, you need to have active support to gain access to latest builds,
you also have access to support system in shop where you can open a ticket and share personal information in private,

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