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Hi Tom for us in the USA PayPal is a nightmare! their policy here is... you must handout full control over your main bank account! i mean they have more control over your personal and business account than you! they can and will block your access to your own account if they don't like something, in Europe this wont fly and they know it, PayPal never implemented this policy for the rest of the world, just for us! (i feel very special!)

I was just about to ask you about PayPal support This is for me something like a mandatory feature of the web store.

I'm hoping that BM is easier on the sim than Orbx Vector is with regards to roads. And for those wondering, yes you will be able to see all the roads in daytime with BM so you won't need any of those 4 road selections ticked on in Orbx Vector.

Chris, I hope that you will add paypal in time, before your special offer for BM will end. I'll keep my order "pending".

I checked and don't see any apparent problem from my end. Maybe possible to use other ways to make payments (paypal or other) for your products?

Hi Chris, the error was about a "declined" CC, your system doesn't accept my CC. I use it for all my purchases in internet without any problem.

Hello I'm writing here because I had problems with buying Black Marble base, it is not accepting my CC (but I used the same CC with PMDG products successfully). I sent 2 messages through "contact us" asking help but got no answer. Now my order is "pending".

This looks awesome, I just have a few questions. 1. I have Orbx region England. Will black marble compliment this or will I have to turn off certain aspects of Orbx England. 2. I also have Orbx vector. I take it I won't need this anymore or will it be the case I will need to turn certain features off. 3. Does black marble replace any textures like road textures or autogen buildings.

Seeing you are online Chris i have another question The presale discount on BM what day does it end 1st August. I am asking because I want o buy the 2 other addons of Traffic and Bridges but need to buy them next month. The Mrs will go mad to see $140+ on the bank statement for "toys"....her words not mine, so I want o know if I can purchase the next 2 on the 1st Aug at the Presale discount rate. I have already bought Base and Vector. Be kind to me Chris

Thank you Mike indeed our customer care is our No. 1 priority, we will continue to do our best serving our community with top of the line products coupled with proper customer service and support!

Thank you, Chris. I must say the clarity and speed of helpful responses to all our queries is very impressive; the mark of a vendor who clearly views the concerns of the customer as being their overriding priority. Without doubt, this amazing project deserves to succeed. I found my purchases and their associated licence keys, so all is well 👍 Cheers! Mike 🍺

welcome to our forums Mike and Thank you for your much appreciated trust and support in us, our system doesn't send additional email confirming orders, you can always check the status of your order or initiate a ticket and such from Support tab under shop tab you will find all client sub areas where all your purchases will be listed, it seem to me that most of you guys prefer the email confirmation method, we will add this so its less confusing, you should see all your order listed here https://shop.chrisbelldesigns.com/clients/purchases/

Hi Chris, This thread is now 15 pages long so apologies if this has been asked before and somehow I've missed the response. I jumped in last night (early hours of this morning!) and purchased/pre-ordered the package - Base + Support, Vector, Bridges and Traffic. Following successful purchase I was given the impression that I would receive a confirmation email. However, no such email has been received...yet. I note BM is scheduled for release on 2nd August. Can I assume that the transaction/email confirmation will not be completed/received until the product is available? Thanks. Regards, Mike

Of course I did

Got ya. It would be FTX Vector that adds roads, so with that and some other options switched off in FTX Vector I would get your roads, 3D Bridges and traffic.

Thanks for your response Chris. So just to clarify, I see in your response to TrentXWB that indicates i would only need to buy BM Base with support and that all the other addons Vector, Bridges and Traffic would be supported under the BM Base Support fee? I would also like to take this opportunity to mention one thing. I had always thought throughout the development stages and via your pictures and comments during that period that BM consisted of the Base, 3D bridges and possibly traffic. I recall you saying that you hoped for the "full experience" that potential customers would opt for the "Black Marble and Vector bundle" I was surprised to see that these are now split into separate entities and that the "extras" of Bridges and Traffic require that Vector be also purchased because you can't have them work without Vector. Before I click on my shopping basket would you be kind enough to confirm (again possibly) regarding the need for only one support payment on Base and that covers all other addons: Vector, 3D Bridges and Traffic. Many thanks I am really looking forward to having the products. Oh one more thing which may have been covered in the early days, but what is the affect on a FTX Region addon? Does it enhance, duplicate, overwrite or mess up the roads in the FTX addon?

Base and Vector purchased...will likely get the other 2 packages once released! Good luck with the rollout Chris! Eric

I bought base package, will try this one before the vector and traffic. Waiting for August 2

Thanks!

So if I buy BM base and support for 2 years, which cost $35, I can just add BM vector only (no support) and my total would be $80. That should be good?

@Chris BellGreat to see your products are being released soon. Before I commit to this I have few questions; 1. Is there ANY impact at all on FPS and VAS on this? I bought Orbx Vector and ended up disabling it because of the VAS issue. I know that V4 is 64 bit and VAS is no longer the problem but I still prefer that a product or any product is optimised. 2. I was playing around at your shop to pre-order black marble and saw that the product support is sold separately for each product, is that correct? I would assume that since BM vector needs BM base that if I buy support for 2 years on BM base, it will cover support on BM vector. I am planning to buy the whole package but the added support for each product is somewhat becoming pricey, BM vector, bridges and traffic. All in all if I buy all 4 products, the added product support is $20. Could you justify and explain this a bit more please? Thank you and congrats again on your products release.

BM Base replaces the look of the roads. It adds new nightlighting to the P3Dv4 default roads system and you can configure all lights. BM Vector replaces the default simple roads sytem by all roads in the whole world. No only US , or onlu Eu etc. The whole wide world. Combined you will have all roads in the world with the new configurable lighting system. BM Bridges adds all bridges and those bridges look fantastic ( I have seen beta sceenshots ). BM Traffic adds cars with realistic carlighting . Also lost of things are configurable. Regarding the prices. How much does FTX Vector cost to get all roads ? And the nightlighting cannot be compared to that of BM or NE v1.8 and up. And the BM seris is stackable, so you do not need to buy it all at once.

Just another question! With regard to the addons to Marble like Traffic and 3D Bridges, it says that Marble Vector and of course Base must be installed, but I wish to know why that is? Is it so that the whole world is covered with the Traffic and Bridges? I assume so, but if I am not interested in the majority of the rest of the world would Bridges and Traffic not work at all say for example in the US and Europe and South America for example? or are those addons directly linked to having Marble Vector and will not work at all if Marble Vector is not installed?

Hi Chris. I have a question regarding " Support" and the charges therein. To buy all the 4 Marble options is as you know very expensive, albeit worthwhile hopefully. If I decide to not include the added costs of 1-2 year support what does that actually entail.....no updates at all even if you, me or others find bugs that need rectifying? Most vendors and developers offer free updates to their products unless there is a major update which enhances their initial product substantially or there is a sim version change like for example P3D v3 to v4 which requires possible re-coding rather than just an update that rectifies observed problems or similar instances. I use NE as an example. I see no real change in the updates to date on most NE products as far as visual enhancement is concerned when actually flying in the sim. There may be more Control Panel type of options made available, but the roads still light up if you don't upgrade. Get my drift? The other question still relates to Support. Can we add Support at a later date in order reduce the initial outlay costs?

amateur's (i had to reduce this allot just to fit it a single frame!!!)

thats their internal QA testing process and one of the things i like about them too, it is the time proven German approach all the way!