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  1. Chris Bell

    Chris Bell

    +Creative Design Studios Team


    • Points

      5

    • Content count

      6,458


  2. Martin La Torre

    Martin La Torre

    +Clients


    • Points

      4

    • Content count

      8


  3. Will

    Will

    +Clients


    • Points

      3

    • Content count

      4


  4. raam123

    raam123

    Members


    • Points

      1

    • Content count

      1



Popular Content

Showing content with the highest reputation since 08/27/2020 in all areas

  1. 1 point
    Chris, Your prompt checking and assistance has now done the trick!
  2. 1 point
    Chris, how are things progressing with this. July's information was the project was completed, with minor installation routines to address. Some talk of a demo too. More time goes by and more true earth regions are being released over at.... "the other place."
  3. 1 point
  4. 1 point
    Hi Chris, Unfortunately the issue has not quite been fixed. On seeing your last post I logged into my account to renew product support for remaining products. I found the renewal rate has been fixed for some of my Night Environment titles (e.g. British Isles, Benelux and Denmark) but not for others. I have left the Orders with the incorrect renewal amount as “Pending” and unpaid so they can be corrected. I put a message in the “Contact Us” part of your store providing the order numbers for the invoices that need correcting. There are quite a few order numbers as a new order number seems to be generated as I try to renew support for each Night Environment title. By looking at the pending orders for my account someone should be quickly able to establish a list of Night Environment Titles which still need have to have their product support renewal rates corrected within my account so that software support invoices are correctly generated by the “Manage My Purchases” part of the store. Thank you for your ongoing help in trying to resolve this matter.
  5. 1 point
    you are absolutely correct my friend, let me circle back with our online services director on this issue, i wasn't fully aware; the way I've described it initially didn't reflect the issue you've highlighted above, just the basic discrepancy observed logged vs. guest,
  6. 1 point
    Chris, Thanks for getting back to me so quickly with your first post and then your follow up second post that I have just seen. I’d started investigating and preparing a response for your first post which is included below with some modifications to allow for your second post. The main products I was referring to in my original post in terms of differing renewal costs were the Night Environment titles. To clarify the cost difference I am observing is between the cost of product support in the shop when not logged in and the cost of purchasing extended product support through the Manage Order section of the shop once logged in. I can see from your website’s shop that for all Night Environment titles you currently include the first year of support for free and the second year of product support at a discounted rate of $0.99 per year (instead of the non-discounted rate of $1.99/year). I looked at the website store for each of the 24 Night Environment titles and they all have the following text for support: From this I would expect the cost of extending the support to be $1.99 per year for all Night Environment titles after the initial discount period of two years. After seeing your first post I logged in and went through the Manage Order section of your shop to check the cost of extending software support for all the Night Environment titles that I’ve purchased. In my case 23 of the 24 Night Environment titles will renew support at a rate of $4.99 per year and 1 of the 24 Night Environment titles (NE Israel a more recent purchase) will extend support at a rate of $1.99 per year after current support expires on 09/10/2022. How is the store setting it’s software support renewal price? It appears the price for extending software support is locked in by your shop front software when a product is initially purchased and the software doesn’t allow for any price reductions you may introduce for support in the following years after a customer’s initial purchase? What do you believe the correct price per year should be for extending product support for Prepar3DV4 for each Night Environment title? If an annual support price has decreased is there a way to have in corrected so it’s reflected in support renewal purchases made in future years? I haven’t got around to installing the products I have purchased as yet but the results other people are getting with Black Marble look amazing. I’m wondering if there will be even further improvements with Night Environment. As you can appreciate, current support is needed in order to access software download links for software that has already been purchased from your store. I hope I’ve raised this purchase query regarding software support in the right place on your web site. Thank you for your help. Regards, Will
  7. 1 point
    I have version 1.8 How do I upgrade for 1.95 ? :-0
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