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Black Marble 2020 Global Update is coming...
Chris Bell replied to Chris Bell's topic in Product Release and Updates
we are doing great! this will be a massive roll-out for us covering updates to all our current product line up as well as vEarth Demo upcoming release, -
Black Marble 2020 Global Update is coming...
bhorv67 replied to Chris Bell's topic in Product Release and Updates
How's the update progressing? -
Transaction not complete
Chris Bell replied to Thismaycontainuts's question in Frequently asked questions (FAQ)
Welcome to our forums James, transactions dont always get approved for various reasons that not always in our control, this can be even a misspelled address or some basic info wasn't entered correctly that could trigger transaction to get flagged, this is usually not our credit processor decision rather the cards issuer who is not approving the order, to resolve a quick call to your customer support on the back of your card will get the transaction flagged, you should open support ticket please referencing invoice number that failed so we can investigate further, invoice number will be at the top left of each order listed here https://shop.chrisbelldesigns.com/clients/orders/ -
Hi Chris, I recently tried to purchase Black Marble and I got to the cart, added it to the basket and used the discount code. I entered my details and press paid. It then tells me that the transaction could not be complete and the payment had failed yet I have a pending transaction in my account for Chris Bell - Creative Design Studios, but no product? I hope you can help. Thanks, James
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Welcome to our forums David our records indicate your transaction failed processing! you should be able to open support ticket from your shop account or by clicking support tab at the top of this page, we will need personal information exchanged, i will ask that you open a private PM here with me or start support ticket in shop to resolve current issue,
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Hello, I purchased 3 items today and added the current voucher code from the store, payment went through (as I checked my bank statement) but I have no emails or products on my personal "manage purchases" What happen and can we sorted out please Regards David Guadagno PS: If needed the proof of payment I can sent you via DM a screenshot
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Black Marble 2020 Global Update is coming...
dagghito replied to Chris Bell's topic in Product Release and Updates
*waiting patiently* 🙃 -
Where can i find my download
Chris Bell replied to Josef's question in Frequently asked questions (FAQ)
Thank you Jeff, point taken! apologies for the inconvenience, -
Where can i find my download
BostonIrish replied to Josef's question in Frequently asked questions (FAQ)
Thanks Chris, that explains it perfectly. I have no issue with it, just a suggestion though, maybe put that somewhere in the product page or the products owned page. It would have saved me two days time if I had know it was just a simple repurchase of support. Just a thought. Thanks again for your time and help, it's much appreciated. -
Where can i find my download
Chris Bell replied to Josef's question in Frequently asked questions (FAQ)
indeed Jeff, we do not maintain backward builds the way traditional older sim stores used to do, there is no filter or sales rep nor shop sales tactics with us it is us you are communicating with directly the hands on developers, usually every 6 months we will push a full OSM update derived from the latest OSM data available prior to publishing, in the interim there could be new feature we developed, compatibility issue we fixed, or bugs resolved with each update, our support subscriptions are important if you want to keep up to date with latest changes and updates, you can elect to not re subscribe this will not effect your existing title just access to the latest build we published since your subscription was active, we run an "umbrella" style support subscription for all BM addons, this means you only need one active support plan to cover all your BM items for the duration, -
Where can i find my download
BostonIrish replied to Josef's question in Frequently asked questions (FAQ)
That's where I was missing something. I assumed that the support was just for software support not for downloads. So I can assume that I will constantly have to pay in order to keep up to date? Either way, thank you for your time and help. -
Where can i find my download
Chris Bell replied to Josef's question in Frequently asked questions (FAQ)
it looks like active support has expired for these items on 01/29/2020, once renewed you will regain access to the latest builds we currently host and upcoming updates, -
Where can i find my download
BostonIrish replied to Josef's question in Frequently asked questions (FAQ)
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Where can i find my download
BostonIrish replied to Josef's question in Frequently asked questions (FAQ)
Thanks Chris but nothing here to download. Nothing to click. I go to manage, nothing there either. All I can do from this screen is go to the shop and make a purchase. -
Where can i find my download
Chris Bell replied to Josef's question in Frequently asked questions (FAQ)
welcome to our forums Nathan see above post, this is forums you need to login to shop! -
Where can i find my download
BostonIrish replied to Josef's question in Frequently asked questions (FAQ)
I can't find anywhere to download my purchased products. Where are all the download links? -
Black Marble 2020 Global Update is coming...
chrisb replied to Chris Bell's topic in Product Release and Updates
Thanks for the heads-up Chris -
Black Marble 2020 Global Update is coming...
Chris Bell replied to Chris Bell's topic in Product Release and Updates
just to keep everyone in the loop, the new update is imminent! we all had to slowdown due to recent events, rest assured we will publish BM full update very soon, this is a massive update which will cover all BM data files, new models, and a substrate for the next feature phase to follow, -
Black Marble 2020 Global Update is coming...
Chris Bell replied to Chris Bell's topic in Product Release and Updates
very soon! regardless BM installers have built-in update function, -
Black Marble 2020 Global Update is coming...
fwerff replied to Chris Bell's topic in Product Release and Updates
Any indication on when this will release? I'm about to reinstall BM (Base, Vector, Traffic) and it would be nice if I could use the new version right away rather than installing it now only to do the uninstall/install again in a couple of days(?). Thanks in advance! -
BM Base + Vector + lovely Innsbruck at Dusk
Aviator9085 posted a topic in Members Videos and Screenshots
The view <3 -
you might want to hold back a week or two with deep tinkering
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The link I had saved was from September 25, 2019. I'm just playing around with some new settings in BMM, installing the updated extended package, etc. Like I said, no issues (yet!) But if I do run into something I'll definitely PM you. Thanks, Chris.
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this is indicating you have no permission to access the area which you should, the link you are referring to could have been posted after our manual was initially published, we dont usually place link in manual since these can become obsolete, move, or get deleted, until we sort this issue out if you need assist with any technical issue feel free to PM me
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Chris, I have some saved links from the installation of BM, which are located in the support forums (why you don't just include that info in the manual is anyone's best guess :D). Trying to open them gives me this error (attached image). Maybe this can help solve the issue I'm having.
